Refund policy

Your customer experience is our top priority, and we strive to meet your expectations with every product. Since our items are handmade, all sales are final. However, if your order arrives defective or damaged, you are eligible for an exchange or refund within 14 days of purchase.

Please note that we cannot offer refunds or exchanges for scents that you do not like upon receipt. When ordering online, you do so at your own discretion, so we encourage you to review the fragrance notes provided in each product listing. If you have concerns about sensitivities, please reach out to us.

To qualify for a return, all products must be unused, in resalable condition, and initiated within 14 days of delivery. To start the return process, simply email us at info@ffourhomes.com.

Shipping costs are non-refundable, and customers are responsible for return shipping fees. Once we receive your package, we will notify you of the approval or rejection of your refund request. If approved, your refund will be processed to the original payment method within 7 business days. We reserve the right to reject any return that does not meet these conditions. Please contact us with any questions or concerns.